Warranty Policy
Mae Wear Warranty Policy
At Mae Wear, our passion is creating loungewear you'll want to live in, blending comfort and style seamlessly. We stand behind the quality of our products and are committed to providing you with the best possible experience. If you encounter any issues with your Mae Wear items, our warranty policy is here to help.
Warranty Coverage
Our warranty covers defects in materials and workmanship for a period of 60 days from the date of purchase. This warranty applies to all Mae Wear clothing and accessories.
What is Covered
- Manufacturing defects
- Faulty stitching
- Broken zippers
- Fabric flaws
What is Not Covered
- Normal wear and tear
- Damage caused by improper care or accidents
- Alterations made by the customer
- Items without proof of purchase
How to Submit a Warranty Claim
- Contact Customer Service: Email our Customer Service team at support@shopmaewear.com with a detailed description of the issue and photos of the defect.
- Verification: Our team will review your claim and may request additional information or photos.
- Approval: If your claim is approved, we will provide instructions on how to return the defective item.
Warranty Resolution
- Repair: If the defect can be repaired, we will fix the item and return it to you.
- Replacement: If the item cannot be repaired, we will replace it with the same item or a similar item of equal value.
- Store Credit: If a repair or replacement is not possible, we will issue store credit for the value of the item.
Shipping Costs
- Mae Wear will cover the cost of shipping for the return of defective items and the shipment of repaired or replaced items.
- Customers are responsible for any customs duties or taxes that may apply.
Contact Us
For any questions or concerns regarding your warranty claim, please reach out to our Customer Service team at support@shopmaewear.com. We’re here to help!
Thank you for choosing Mae Wear. We appreciate your support and are dedicated to ensuring you have the best loungewear experience possible.